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Terms of Service

1. Who we are

Stitch Care, Inc. (“Stitch,” “we,” “our,” or “us”) provides a web- and SMS-based care-navigation platform that helps surgical and transplant teams monitor recovery, send reminders, and triage patient-reported symptoms.

2. Who may use the service

  • You must be 18 or older—or the legally authorized caregiver for the patient.
  • If you're a clinician, you confirm you're licensed and acting within your scope of practice.
  • If you were invited by your hospital or clinic, you are bound by any additional policies they require.

3. Acceptable use

You agree not to:

  1. Upload false or misleading health information.
  2. Attempt to reverse-engineer, decompile, or disrupt the platform.
  3. Use Stitch for emergency communications. Call 911 or local emergency services for urgent or life-threatening issues.
  4. Transmit malicious code or spam.
  5. Violate HIPAA, GDPR, or other applicable privacy regulations.

4. Clinical disclaimer

Stitch is not a substitute for professional medical judgment. Automated messages, symptom triage suggestions, and dashboards are decision-support tools; final clinical decisions rest with qualified healthcare professionals.

5. Account security

You're responsible for:

  • Maintaining the confidentiality of your username, password, and MFA device.
  • Logging out after each session on shared devices.
  • Notify us immediately at security@stitchcare.io if you suspect unauthorized access.

6. Data ownership & license

  • You own your data.
  • You grant Stitch a limited license to process, transmit, de-identify, and analyze your data to deliver the service and improve our algorithms, in compliance with HIPAA and applicable law.
  • De-identified or aggregate data may be used for research and product improvement.

7. Service availability & changes

We aim for 99.9% uptime but do not guarantee uninterrupted service. We may modify features or suspended access for maintenance, security, or legal compliance. Material changes will be communicated via email or in-app notice.

8. Termination

We may suspend or terminate your account for violation of these Terms, security threats, or non-payment (for enterprise customers). You may request deletion of your account at any time by emailing support@stitchcare.io.

9. Limitation of liability

To the maximum extent permitted by law, Stitch, its officers, employees, and agents are not liable for indirect, incidental, special, or consequential damages, or for the cost of substitute services.

10. Governing law & dispute resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Disputes will be resolved through binding arbitration in Boston, MA, under the AAA Commercial Rules.

11. Contact

Questions? Email legal@stitchcare.io.